Italy travel and holidays | Vacations rental in Italy | Private expert guide for guided tours | Cooking classes and wine tasting | Professional driver for private limo airport transfers and tour

Charming Italy Tour Operator Terms and Conditions | Charming Italy Tour Operator

Charming Italy

The following conditions are applicable to all our programs. Specific conditions are detailed in each specific program.

Prices || Reservations || Payments || Cancellation || Liability || Luggage
Refund and Claims || Changes || Booking - Administrative Fees || Passports and Visas
Pick Up Instructions || Transfer & Car Transportation || Insurance || Privacy Policy


All prices are quoted in local currency "Euro" and are listed as a guide only. All prices include value added tax (I.V.A.)
Prices are inclusive of all specified in "inclusive of"
Prices are not inclusive of all not specified in "inclusive of"



Acceptance reservations are subject to availability at the moment of request. If Charming Italy is able to provide the service Charming Italy will then produce a confirmation of the details regarding the booking, by email. If Charming Italy is unable to provide the service a cancellation of the booking request will be sent by email.
Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party



A non-refundable deposit will be required at the time of booking.
The entire price must be paid at the time of confirmation.
Special terms can be agreed on a contract basis signed and accepted by both parts.



Customers must cancel the reservation by e-mail and the date of cancellation is calculated based on Italian standard time.

Cancellation of customized services:
In the event of cancellation, deposit and final payments are non-refundable and non-transferable. We strongly recommend to provide your own travel insurance to protect your travel investment.

Cancellation of Guided Tours, Wine Tours, Cooking Classes, Shore Excursions, Transfers: Unless otherwise agreed, cancellations received between the date of service confirmation and until 45 calendar days prior to the date of service. A cancellation fee of 300 Euro will be applied in addition to any other cancellation fees that might apply for services and or products booked through Charming Italy. Services cancelled within 45 days of the date of service are non-refundable. No Show are not-refundable.

Cancellation of museums tickets, train tickets and other services:
In the event of cancellation, deposit and final payments are non-refundable and non-transferable.
There is no refund on reservation fees and tickets of monuments that on few occasions are closed due to ceremonies, strikes and any kind of event that is out of our control.

Charming Italy maintains the right to cancel your booking at any time if Charming Italy feels it will be unable to supply you with the service you have requested in a correct manner.



Charming Italy acts as intermediary between clients and carefully selected service providers.

Charming Italy purchases hotel accommodations, transportation, restaurant and other services from various independent suppliers.

All such persons and entities are independent contractors independently owned and managed.

The Client by engaging Charming Italy and making full payment for the specified service agrees that Charming Italy cannot be held responsible for delays, damages, accidents, personal injuries, illness, acts of war, strikes or other labour, overbooking or downgrading of services, mechanical or other failure referring to the means of transportation or any activities or circumstances beyond our control and that any refund will be sought directly from the service provider.

Moreover it is not liable for any negligent or wilful act of any such person or entity or of any third person.



Tour prices includes the handling of two pieces of luggage per person. Any excess luggage must be declared at the time of booking. In the event of a client having excess luggage, Charming Italy reserve the right to charge an excess baggage allowance, to change the type of vehicle or refuse to transport the items.
Charming Italy is not responsible for any loss or damage luggage throughout the travel program.



Refund are not made for any missed service, unused sightseeing trips or meals. In case of problems notify it to the local supplier who will endeavour to put things right.
If this is unsatisfactory please contact us immediately by calling the office.
If for any reason you are still unsatisfied, you must obtain written confirmation by the supplier and follow this up by writing to us with detail of your complain.
Any claims accompanied by supporting documentation must be received in writing within 20 days of the termination of the tour.
Any adjustment will be based only on the actual cost of the services involved.
The contract is governed by Italian law and in case of dispute that we can not settle amicably, exclusive jurisdiction is conferred on the Italian court.



All changes requests received between the date of the service confirmation and until 30 days prior to the date of the service will be considered as a complimentary service, free of charge. For changes requests received within 30 days of the date of the service, Charming Italy will require a change fee of Euro 40 per each adjustment and may require additional fees for museum ticket changes.

Due to extraordinary or to unforeseen circumstances, hotel accommodation, sightseeing, cooking classes, wine tours, guided tours, transfers, are subject to change.

Charming Italy reserve the right, to alter or omit any part of the itinerary, to substitute hotels or tour leaders or means of transportation or location for cooking classes and wine tours, without notice and without allowance of refund.



Individual reservations are subject to a 30/100 Euro non refundable booking fee.



Check with your foreign consulate, embassy and passport agency for the latest visa requirements.
Valid passports are required for all passengers.



Airport – Just outside the custom clearance area, you are welcomed by our driver holding a signboard with your last name on it. Train Station Just in front of the arrival train track, you are welcomed by our driver holding a signboard with your last name on it. Dock - The driver will meet you at the disembark of your cruise ship holding a signboard with your last name on it.



  1. When you book a transfer to reach an Airport, please consider that 180 minutes are required to check-in for International Flight and 60 minutes are required for Domestic Flight
  2. Infants aged 1 and under are free of charge. Infant seats are available. Please advise at the time of booking if there are children needing a car seat upon special request.
  3. For transfer between 8:00pm and 7:00 am a surcharge of 40 Euro will be applied
  4. Where a private transfer has been booked and the flight is delayed up to sixsty minutes from the flight's scheduled arrival, the Charming Italy vehicle will wait for the client at no charge. After this time the client will be liable for a waiting charge of 40 Euro for Sedans and 50 Euro for Minivans for each additional hour or part thereof. This charge must be settled prior to the vehicle's departure.
  5. If your flight is cancelled, if you have missed your flight or if you miss the scheduled transfer for any reason, you have lost your transfer. No refund will be made under this situation as our driver will have been there for you. You will be charged the full fee for the missed transfer and you are not intitled to a refund. Please note you may have to book a new transfer to get to your destination.
  6. Charming Italy use services provided by different car companies we do so as agents for the operator concerned whose own conditions of carriage will apply.
  7. Charming Italy reserves the right (and delegates to the chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the chauffeur, the vehicle or the other passenger(s).
  8. Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles.
  9. Smoking is not permitted in the vehicles.
  10. Charming Italy will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. Charming Italy will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under Italian law. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
  11. Charming Italy will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:

    • accidents causing delays to the vehicle
    • restricted vehicular access
    • exceptional or severe weather conditions
    • compliance with requests of the police
    • deaths and accidents on the road
    • vandalism and terrorism
    • unforeseen traffic delays
    • industrial action by third parties
    • problems caused by other customers
    • the vehicle being held or delayed by a police officer or government official
    • other circumstances affecting passenger safety

  12. If Charming Italy fail for any reason within our control to deliver its passengers to their confirmed destination, Charming Italy will provide suitable transport such as another coach, train, private car, taxi etc. Any reimbursement made by Charming Italy for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi



We strongly suggest to provide your own travel insurance to protect yourself and your travel investment and to ensure peace of mind, before, during and after your trip.
Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.



This site is intended for persons who are over 18 years of age.

Your personal privacy is important to us . Here you will find an explanation of Charming Italy Privacy Policy.

When you make a reservation with us, we ask you to provide us with personal information such as your name, address, city, state, zip, phone number, birth date, destinations to which you would like to travel and travel activities of interest to you.
This information is collected on the registration form so that your request of services can be secured.
When someone other than yourself is accompanying you on travel purchased through Charming Italy, we may collect information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Charming Italy with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Your e-mail address is collected to send you an e-mail message confirming your online reservation with us.
From time to time you will also receive emails informing you about the promotional marketing communications.
These emails come directly from Charming Italy.
You may always decline to receive these emails at any time simply by contacting us at


We do inform you that the Italian Legislative Decree D.LGS. no. 196 of 30/06/2003 ("Policy on personal data protection") specifically provides for the protection of persons and other subjects in matter of personal data processing and use.
According to art. 13 of the Italian D.LGS. no. 196/2003, we are therefore committed to abide by the following Privacy Policy statement:

  1. Personal data and information provided to us will be collected and used to book all tour, sightseeing, excursions, hotel and any kind of services on the site

  2. Your personal information is stored in secure database at secure addresses that are suitable to guarantee maximum security, integrity and privacy .We do not pass your information to third parties for marketing purpose

  3. Providing of data for the purposes mentioned at point 1 is compulsory, and their absence means the impossibility to establish and continue the relationship. Moreover, any request of cancellation of any data necessary to perform the obligations provided by contract/s and by law, or rather the refusal to provide said data, cause the impossibility to continue any relationship even with contract/s in force.

  4. Data can be provided to the following subjects:
    1. Person in charge of personal data processing to meet obligations provided either by present and future contract/s effective with you or by law;
    2. Banks and credit institutes for money transfers and banking transactions;
    3. Insurance companies selected by the Management with the sole object of insurance policy;
    4. Natural or legal persons involved in the process for the completion of the booking contract (eg. hotels, company car, tour guides,)
    5. Other subjects that can perform data processing on behalf of the Management.

  5. The Management entitled to personal data processing is Charming Italy Tour Operator, based and located in Via Guelfa, 48 Rosso 50129 Firenze .

  6. At any time, you can exercise your rights towards the Management entitled to data processing, according to art.7 of the Italian D. LGS. 196/2003, that we entirely report hereunder for your reference:

    Art. 7 - Italian Legislative Decree no. 196/2003, Right to accede to personal data and other rights

    1. The party concerned is entitled to have confirmation of the existence or not of personally-identifiable information and sensitive data, even if not yet processed, and of their communication in a proper and comprehensible form.

    2. The party concerned is entitled to have information on:
      1. the origin of personal data;
      2. the purposes and conditions of data processing;
      3. the logic used in case of data processing performed by electronic instruments;
      4. the essential elements identifying the Management, the persons in charge and the appointed representative according to art.5, paragraph 2;
      5. the subjects or the subject categories to whom personal data can be notified or that can become acquainted with them as appointed representative in a country and territory or as person in charge;

    3. The party concerned is entitled to obtain:
      1. the updating, the amendment, or rather, when there is an interest, the integration of data;
      2. the cancellation, the conversion into an anonymous form or the restriction of data processed transgressing the law, including those that do not require to be guarded/kept in relation to the purposes for which they have been collected or subsequently processed;
      3. the confirmation that the appointed persons, to whom personal data have been already notified or released, have been acquainted, contents included, with the actions taken under a) and b), excepting the case where to fulfil this obligation would be impossible or involve means clearly too excessive compared with the protected right.

    4. The party concerned is entitle to oppose, completely or in part:
      1. for legitimate reasons, to personal data processing, even if pertaining to collection purposes;
      2. to personal data processing with the object of advertising or direct selling or making market research or commercial information.

Be kindly informed that, according to art. 24 of the Italian Legislative Decree no. 196/2003, no authorization is required for the processing of personal data given to us and necessary to meet obligations provided either by law or present and future contract/s effective with you.



Charming Italy Tour Operator
Via Guelfa, 48 Rosso
50129 Firenze
Tel. +39 0572 73199
VAT code: 07798911215
Camera di Commercio: 911502
Bank: Banca Sella
Insurance Coverage: Assicurazioni Generali SpA


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